Seriously.

Yesterday I was happily surfing the internet over my morning coffee. Happily! Then my internet cut out. Aw, I thought. That sucks. But then I thought perhaps there was some maintenance going on, since it was a low-volume time. Ah, that's alright. I will actually go outside today and socialize with other humans! So I was happy again.

Until I got home in the evening, that is. Then I was quickly unhappy again. Still no internet!

So we gave Telus' tech line a call. Quel suprise! The account had been turned off for non-payment! What the? No, they couldn't fix it on a Sunday night. We would have to call Billing Department in the morning.

Went to bed very unhappy and a little miffed, to boot.

Woke up feeling similarily. Instead of surfing the internet over my morning coffee, I called Telus. Got in the queue. Finally found out that no, they can't tell me anything because the account is in my man's name, even though it's my credit card that is being charged.

So over HIS morning coffee, my man called Telus. Surely we should be getting to the bottom of this by now! Ah, so simple, the gum-snapping woman said! Our credit card expired! Oh, so it's no problem. I will give them the new info and we'll be up lickety split. What? There's interest? Well I hadn't known the card they had expired! They hadn't billed me since July! This is where it got fun.

My man: We didn't know the card had expired, so we didn't bother calling you.

Billing Woman: We sent you an email to the email address on the account. We sent out a mass email explaining our new account numbering system.

My man: I didn't know we had an email on the account. I use my gmail, not Telus.

Billing Woman: Well, we called you twice.

My man: What number?

Billing Woman: The number on the account.

My man: You have my cell number on the account. The number attached to the ADSL doesn't have a phone plugged into it. We got the ADSL because we didn't have to pay for a separate phone line that we would never use. Call the other number on the account. It's my business line. In fact, it's listed as the business number for my account.

Billing Woman: We sent you a letter.

My man: To this address? It never arrived.

Billing Woman: *sigh* That's not my problem. You should answer your phone more often. But this time we'll turn it back on and reverse the interest charges. You should check your email, too.

So today I have my internet back. But thanks to Telus, I have a much bigger headache.